When will I receive my order?
All information regarding delivery and/or processing times can be found in the Delivery & Returns Policy. If your order hasn't arrived within the estimated timeframe, please contact me.
Do you ship worldwide?
Calculated shipping is available for residents of the UK, USA and Switzerland and will be applied automatically at checkout. Customers based in other areas of Europe/rest of the world may contact me for prices, or alternatively you can visit my Etsy shop where worldwide shipping is enabled.
What payment methods can I use and is it safe?
I use PayPal as my secure payment provider which means I NEVER see your card details. You don't need a PayPal account, you can pay via credit or debit card and are covered by PayPal's Buyer Protection. The website's SSL certificate (the little padlock displayed in the web browser) ensures a secure connection at all times.
Are your products available to purchase anywhere else?
I have stores on Etsy and eBay ONLY. Unfortunately many artists and creators get their photos stolen and used by other sellers, who will send you a low quality replica. Most items are handmade by myself at Little Moon Tree, so if you see my products on any website other than those mentioned then it is a scam. If you suspect a shop or item isn't genuine then you can either let me know or contact me to be sure!
Do you use genuine crystals?
Yes! All of my crystals are natural with the exception of manmade stones such as goldstone and opalite. Some of my headpieces are made with dyed or titanium-coated crystals.
Do you accept custom orders?
Absolutely. If it fits in with my vision then I can create anything with the supplies I have available, as well as making minor alterations (e.g., changing silver wire wrapping to gold). Feel free to contact me or refer to the custom crowns page for more information. I also do custom repaints, you can view the gallery for inspiration on the kind of products and styles I take on.
Do you offer gift wrapping?
Not currently, but all items are lovingly wrapped and sent in tissue paper at no extra charge. This makes them perfect for gift giving, just add your gift message in the notes at checkout!
How do I care for crystal jewellery/crowns?
You will find care instructions in most product descriptions and crowns are no different! All jewellery is made using quality tarnish-resistant wire; to keep in good condition it is best to avoid contact with water, perfumes, sprays and cosmetics. Keep in a bag or jewellery box when not in use and, if necessary, use a silica gel pack which is great for absorbing moisture. Stones used for crowns have drilled bases with wire threaded through the holes to attach to a headband, but they are still fragile and heavy in some cases. Please use bobby pins (provided free with every order!) to secure to the head to prevent slipping and potentially damaging the piece. Any rough or sharp edges are filed down for as much comfort as possible when wearing, but if you feel some discomfort it may be helpful to wear a fabric headband underneath.
Do you offer wholesale orders?
I consider wholesale on a case-by-case basis, feel free to get in touch with your requirements and store information/website/social media.
What's the best way of contacting you?
Please refer to the contact page for more information.